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Customer Service Hot line : (877) 777-9595
Business Hours : 9:00am-5:00pm PST 24-HR Emergency Service
 
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  • Unopened product returned for Credit or Refund: Items returned within 15 days of invoice date are eligible for a Credit or Refund (less shipping and 10% restocking fee). NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS of INVOICE DATE. To return unopened items, obtain an RMA number from us by calling (661) 799-9997 and return the product with the RMA number and a copy of the invoice. If the return is NOT complete and NOT in good resalable condition, the return will not be accepted and a handling fee will be charged. Please also note that sometimes manufacturer will not accept returns for any reason at all.

 

  • Defective product returned for Refund/Credit:
    • Refund will be issued for most defective products within 15 days of being returned. PRODUCTS MUST BE RETURNED WITHIN WARRANTY PERIOD.
    • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
    • You may obtain an RMA number from us by calling (661) 799-9997.
    • Refund /Credit will be issued upon receipt and inspection of the Dead On Arrival (DOA) product.
    • If an item is NOT defective after inspection, the return will not be accepted and a handling fee will be charged.

 

  • Defective product returned for Replacement:
    • Most defective items will be replaced within 15 days of being returned. PRODUCTS MUST BE RETURNED WITHIN WARRANTY PERIOD.
    • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
    • You may obtain an RMA number from us by calling (661) 799-9997.
    • Replacement applies for DOA (Dead on Arrival) products only.
    • If we determine the return is NOT defective, the return will not be accepted and a handling fee will be charged.

 

  • Remarks:

1.  Non-defective products: Items that have been opened or have a broken factory seal may not be returned for credit/refund or replacement. We are not liable if you order the wrong product. We pay our greatest effort to provide complete and accurate descriptions of our products. Please review the compatibility and technical information of the product carefully and ask us if you have any questions BEFORE placing the order. Many manufacturers will not allow opened, non-defective items to be returned for credit or exchange.

2. Short shipment (missing items) must be reported within 2 days of receipt of shipment.

 

3.  Damaged Shipment: All damage occurs during transportation MUST be reported within 2 days of receipt of shipment. Please open and check to make sure everything is perfect before you or your warehouse person sign for the delivery slip. Signing delivery slip without opening box and inspection fully may lose eligibility of filing damage claims. 

 

4.  Shipping and handling are non-refundable despite any purposes of returns or exchanges. For items shipped via free shipping service to customers, we will refund the unit price less freight and re-stocking fees only after approval of RMA dept.

 

5. Replacement Freight: We will pay ground freight on replacement for defective product ONLY. Customer is responsible for shipping charges for any returned merchandise. 

 

6. Out-of-Warranty products: There is $135 inspection fee is required to be paid in advanced before sending item back for inspection. The fee is not refundable whether item is determined be repairable or not.

 

7. Warranty Period: Items listed on this website will have varying warranty periods. If you are not sure if your item is still under warranty please contact us at (661) 799-9997. Out of warranty items will not be refunded or replaced.  

 

 
 
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